FAQ

News

What is the ideal size for the newsfeed carousel?

○ The ideal size of the newsfeed carousel is 1125 x 843px.

Can I add a video to the carousel myself?

○ Currently it's not possible to add a video yourself by the CMS. Feel free to share the video with your customer success manager and he will add it for you.

Can the newsfeed carousel items scroll automatically?

○ It is possible to automatically scroll through the newsfeed carousels every few seconds. Let your customer success manager know between how many seconds you would like to scroll and he will get it adjusted for you.

Can I change the date the countdown card is counting down to?

○ After creating the countdown card via the CMS scroll all the way down to the visibility section. There you have a section called until which is the date and time the countdown card is counting down to. So just change the until date and you will have adjusted your countdown card.

Can these be added without an app update?

○ Adding content cards via CMS can be done without doing an update. After creating the cards, they will be visible in the application.

How do I change the color of a card on the newsfeed?

○ All the different card types within the application have a fixed design. However, there is one card type called info on which you can adjust the designs yourself whenever creating the cards. Scroll down to the design section where you can adjust the background color, the title colour and the body and link colour. You can even decide if the image should be left or right aligned. You can select a color using the color selector within the CMS or you can add a hex color codes yourself.

How can I link a card to a website?

○ Yes, linking a card to a website internally or externally is possible. You can choose between link to website which is opening a website in a web view or you can link it to link to a website in the browser which will open an external web view.

I want to make the card clickable, how?

○ Whenever you add a body text to an info or newspost card, it will automatically become clickable and the user will get redirected to a detail page. You can also add a link to each card-type by scrolling to the link section in the CMS. You can choose between different link types starting from link to a part of the application, link to a website or link to a website in the browser.

What is the difference between a link to a website and a link to website in the browser?

○ Linking to a website within the application means that you open up a website in a web view and you stay in the app environment while linking to a website in the browser will open up an external browser on top of your application. The last option is mostly used when linking to a ticket shop or merchandise website where there is a payment infrastructure built that website. Sometimes payments can get blocked in a web view. Therefore, we always have the option to link it to a browser as well.

Do I need to fill in the translatable content, even if it's the same as the default language?

○ When creating content in the CMS, it's important to always fill in the default language first. Whenever you've done so, you can switch to the other languages by using the selector at the top. If you don't fill in a translatable field, the content will fall back on the default language and will be shown in the application to all users.

How do the card priorities work?

○ You can decide where you want to put cards on the news feeds and you can do that by changing the priority on the cards overview within the CMS. By changing the number to, for example, 1 you will make sure that the card is now all the way at the top of the news feed, while if you go to a lower number, for example 100, it will be lower. Try to not use 1, 2, 3, 4 and so on, but use 10, 20, 30, 40 and so on because then you create some margin for it you want to add a card in between at a later time.

How long does it take before my changes reflect in the application?

○ Usually changes reflect within the application after one or two minutes.

Can I limit the amount of Instagram cards at the same time on the newsfeed?

○ If you want to limit the amount of Instagram cards that are shown on the news feed at the same time, reach out to your customer success manager and he can get it adjusted for you.

What is the ideal size of a promo card?

○ There is no fixed size for a promo card. The promo card can be used to highlight a partner, but also a ticket shop or a merchandise shop so you can decide how big that card should be. Ideally you go for a width of 1000px, but the height can vary based on how small or big you want the promo card to be.

What is the ideal size of the background image of the countdown card? / Can I change the background of the countdown card?

○ Adjusting the background of a card on the news feed is possible by going to the design section while editing the card. Upload the new background image. There are also help texts within the CMS that will help you upload the ideal size or the ideal type of image.

Can I import Instagram posts on the newsfeed?

○ Yes. We can connect your Instagram Account to the newsfeed and automate the posts flowing into the application. Please reach out to your Customer Success Manager to link the account.

Push Notifications

Can I translate a push notification?

○ It's not possible to translate a push notification via the CMS. If you want to send a push notification to two languages, you need to send it to each language separately.

Is there a character limit on a push notification?

○ Within the CMS, while creating a push notification, you will get prompted with a limit to both the title and the body text of a push notification. It's important to create a good but short push notification with a strong call to action so users click on this push notification, redirecting to an internal app page or for example a ticket shop.

Can I add rich text to a push notification?

○ Adding rich text to a push notification is not possible. However, you can use emojis to make your push notifications a bit more playful.

I want to send a push notification based on a user's location during the event. How can I do that?

○ If you want to send a push notification based on the user's location during the event, reach out to your customer success manager and he will share the different options available.

I want to send a push notification to a selected group of people?

○ If you want to send a push notification to a selected group of people, reach out to your customer success manager and he will share the different options available.

Timetable

Artists

The photo on the artist page doesn't show well. What is the ideal size?

○ When adding artists into the CMS, you will be prompted with a small subtext indicating the ideal size that you should use for uploading artist images.

Should I include text on the artist images?

○ You should not include text on artist images. The reason for that is because the name of the artist will be on top of the artist image within the application on different screens. Therefore, it's important to keep the image as clean and clear as possible for the user.

What are tags?

○ Tags are small keywords that you can add to all kinds of different content pieces within the CMS. For example, a tag could be the genre of an artist or the country that they're coming from. This way you give the user the option to easily filter on different keywords throughout the application.

How do I create a tag?

○ You can create a tag by going to the settings section within the CMS and there you will find a subheader called tags. Within this section you can create a new tag and you can decide if this tag is visible and if you can filter on it by using the different checkboxes. You can change the look and feel of a tag by adjusting the background & text color.

Stages

Where can I find the additional information I add to a stage in the app?

○ Next to adding a colour to a stage, you can also add additional information like adding an image, a short description, and even linking to specific music playlists. You can do that by going to Timetable > Stages in the CMS.

What does the stage color do?

○ The stage color gets visualized on the horizontal or vertical schedule views. The performances are visualized in a typical block view where you can see the stage colours. Make them as recognizable for the user as possible.

Are users able to re-order stages on the schedule?

○ Yes, users can reorder a stage by dragging and dropping them in the filter section in the top right corner.

Performances

I want to release performance info in different batches getting closer to the event. Is that possible?

○ Releasing more and more information, getting closer to the event, is definitely possible from within the Timetable > Performances section in the CMS. You can decide what information you want to highlight or showcase at this specific moment. For example, you want to only showcase a day, then you can hide the times or you only want to showcase the day and the stage. If you need more information or help on this, please reach out to your customer success manager and he will help you further.

Two artists are performing at the same time, how can I manage this?

○ Using our horizontal or vertical schedule, it's not possible to have two performances happening at the same time and at the same stage without having an overlap resulting in one of the performances not being visible. However, we do have other options available if you want to visualize performances that are happening at the same time. For example, our schedule list view where all of the performances are visualized in a list view instead of in a block view. Reach out to your customer success manager to switch to this view.

Can performance overlaps be ignored?

○ No, it's not possible to have overlapping performances. If you have performances scheduled at the same time, you can either overwrite the performance name with both names or create a new artist entry specifically for that performance.

I don't want to show the timings of the performance, how can I do this?

○ When you're creating a performance in the CMS, you can use the checkbox Hide Times in order to hide the time of that specific performance. You can also hide all of the performance times at the same time. Select all of the performances in the overview and use the prompt at the bottom to hide all of the times at the same time.

I don't know the end time of the artist.

○ When you're creating a performance in the CMS, you can use the checkbox Hide End Time in order to hide the end time of that specific performance.

Is it possible to hide the timetable?

○ Yes, it's possible to hide every menu item via the CMS under Settings, Menu. Just unpublish a menu item and publish it whenever you want to release it in the application.

Where do I turn off 'Reminder Push Notifications'?

○ By default, performance reminders are stored locally on the user's device. To explore other options, please contact your Customer Success Manager.

Stage Hosts

What is a stage host?

○ A stage host can be visualized on the horizontal schedule. You can highlight a host or partner underneath the performances of that specific stage. For example, a logo of Coca-Cola.

What is the image format of a stage host?

○ The format for stage hosts is 300x300 px. You can find the image format specifications in the description near the photo upload field.

Can we visualize two stage hosts at the same time on the same location?

○ No, it's not possible to highlight two stage hosts at the same time on the same stage.

Can I visualize a main partner at the top of the schedule?

○ Adding a banner at the top of specific pages in the application is possible. For example on the schedule highlighting a partner. Reach out to your customer success manager to add a sponsor banner at the top of your schedule.

Why isn't a tag showing in my stage occupancy dropdown?

○ If you want to create or visualize occupancy tags, please reach out to your Customer Success Manager.

Schedule / Line-up

Schedule Section – The current structure doesn't fully fit with our type of event: we have only one stage and no overlapping artists. Is there an alternative way to configure this section?

○ Yes! We have different schedule views available. Check out this article: https://help.appmiral.com/schedule-vs-lineup

Line-Up Section – How flexible is the artist display? Can we freely modify the order, or are there predefined structures?

○ Yes! The order of the line-up view can be modified via the CMS.

Media

Can I upload multiple images at the same time?

○ Yes, you can upload multiple images at the same time using the add multiple button in the top right corner in CMS.

Can I combine photos and videos in one album?

○ Yes, feel free to combine photos and videos in one album creating a perfect mix-up between static and dynamic content.

Can I upload my own MP4 files?

○ Currently it's not possible to upload your own MP4 files in an album. A video has to be hosted via YouTube, TikTok or any other source, for example Vimeo or your website.

What is the max image size I can upload?

○ For optimal use of the application upload images not bigger than 2MB.

Do we have to take image sizes into account when uploading photos?

○ For optimal use of the application, upload images not bigger than 2MB.

My playlist doesn't sync, why?

○ Spotify playlists sync two times a day. Therefore, it is possible that some changes may take a bit longer to reflect in the application.

Why can I only listen to 30-second previews in the application?

○ It's possible to listen to full tracks within the application via Spotify if you connect your account with the application, while if you don't, you can only listen to 30-second previews.

Playlist and Album Features – How do these functions work? Where does the multimedia content come from? Can we use videos as well as images?

○ Adding Spotify playlists to the application allows users to listen and discover new music from within the application, instead of having to switch to the Spotify application. Users are able to connect their Spotify account with the application so they can listen to full songs (while otherwise it is a 30-second preview). Media galleries allow you to create photo and video galleries from within the application. Users can scroll through images and share them.

Map

What is needed to start the work on the interactive map?

○ Please check out this article about the assets we need in order to start the work on the interactive map: https://help.appmiral.com/deliver-map-assets Reach out to your customer success manager so he can show you the different options and discuss the timeline for your event.

I want to use an overlay map.

○ Reach out to your customer success manager so you can discuss what the specifications are for the overlay map.

How can I make changes to the interactive map?

○ You can easily make changes to the interactive map using the Map Editor at the top right in the CMS. Check out this video for more information: https://www.loom.com/share/2da780b4ddf64acca91b5da25eeff7a2

How do I adjust the location of a POI?

Can I add a menu to a POI?

○ Adding additional information to a POI, for example, a food menu, will drive engagement. Check out this video for more information:

https://www.youtube.com/watch?v=NnK5h3GWito&t=1s

My changes are not visible in the application after a few minutes.

○ Your changes will reflect shortly on the interactive map in your application. However, it can take up to a few minutes before they are visible due to some caching.

Can I change the order of the categories on the POI List view?

○ Yes, you can change the order of the categories on your POI list view. Use the manage POI types button in your CMS at the top right and change the priority based on where you want to highlight that category.

Can I add additional tags to a POI like vegan, gluten-free?

○ Adding additional information to a POI, for example, different food options, will drive engagement. Check out this video for more information:

https://www.youtube.com/watch?v=NnK5h3GWito&t=1s

Can I change the icon of a category?

○ You can change the list icon of a specific POI or category via the manage POI types button in the top right corner in the CMS or by editing a specific POI. Scroll down to the list options section and upload a new list icon image for that specific category. If you want to change the marker on the actual map, reach out to your customer success manager for more information.

I want the application to open the interactive map instead of the POI List view, is that possible?

○ Yes, you can change the option of how the interactive map opens via the Settings Menu tab in the CMS. Linking it to a part of the application + Locations will open up the POI list view, while linking to a part of the application + Interactive Map will open up the interactive map.

Map Visibility – Is it possible to temporarily hide the map and reactivate it closer to the festival without requiring a full app update?

○ Yes! Everything content related can be published at all times without an app update.

Settings

How can I change menu items?

○ Yes, it is possible to adjust menu items yourself. You can do that by using the menu tab under settings in the CMS.

How can I add menu items?

○ You can create new menu items using the green add new button in the top right corner in the CMS.

How do I adjust the icon of a menu item?

○ When editing a menu item, you can choose between a lot of different icons from within the CMS. If you want to upload a custom icon, for example your logo, reach out to your customer success manager and he will get it added for you.

How can I change the priority of the menu items?

○ You can adjust the priority of each menu item using the menu items overview or by editing a specific menu item in the CMS.

Can I upload a banner image on the menu?

○ Yes, it is possible to upload a banner at the top of the more menu. Reach out to your customer success manager to add a banner at the top of your more menu.

I want to change the color of a tag.

○ Editing a tag can be done via the tags menu in the CMS. Edit a tag and change the background colour or text colour using the colour selector or uploading a #HEX color code.

The tag isn't visible on the artist page, why?

○ Make sure the visible checkbox is enabled on the tag settings page in order to visualize the tag on for example an artist detail page.

The tag isn't visible on the search page.

○ Make sure the filter checkbox is enabled on the tag settings page in order to make it possible to search on a tag on the search page.

The tag doesn't show in the filter.

○ Make sure the filter checkbox is enabled on the tag settings page in order to make it possible to filter on a tag on the filter.

Can I translate the edition dates?

○ It's possible to translate edition dates using the date section in the CMS.

Menu Customization – Can we modify the icons, button shapes, and menu order? Are there any restrictions on graphic adjustments?

○ Adjusting the menu structure is possible via the CMS. You can adjust the order, icon, and name.

Other

How often can I change the splash screen?

○ Together with your customer success manager, you can upload a new splash screen via the CMS at all times.

How can I change the tone of voice?

○ Via the translations menu in the CMS you have access to all the translation keys from within your application, meaning that you can change the tone of voice to match it with your type of festival or event.

How can I change some default words?

I changed the description/photo, but I don't see my changes in the app.

○ The changes you make in the CMS will reflect in your application after one or two minutes.

I want to change something in the app, does this require an app update?

○ Adjusting existing content or adding new content does not require an update. However, as discussed with your customer success manager during the delivery of your project, there are some elements that cannot be adjusted without an update. For example, the app icon or a specific design element like the colours of your background. Reach out to your customer success manager if you want to adjust something that requires an app update.

I want to launch my app, can I do this by myself?

○ Whenever your application has been approved and they are pending release, your customer success manager will reach out and discuss a release date together.

Can I adjust the app icon without an app update?

○ No, it's not possible to adjust an app icon without an app update. Reach out to your customer success manager if you want to adjust something that requires an app update.

Can I change the color of the navigation via the CMS?

○ No, it's not possible to adjust the color of the navigation without an app update. Reach out to your customer success manager if you want to adjust something that requires an app update.

Splash Screen – Can we add videos or animations? If so, what formats and file size limitations should we consider? Any technical details would be helpful.

○ Currently, it's not possible to add a video/animation on the splash screen. However, we can add a looping video at the top of the newsfeed. Please share a video in 1125 x 843px, .mp4 format and your customer success manager will add this for you.

Analytics

Can I export my analytics?

○ You can export specific tables via the analytics pages in your CMS using the export icon at the top right of each table.

How can I see all of the user profiles that were gathered within the application?

○ If your application contains a complete your profile page, reach out to your customer success manager if you want to get an export from all of the captured profiles.

Is the total users on the dashboard the active current users?

○ The total users amount is the total amount of app users of the application up until this point. This is not your active users amount since the application does not track users deleting the application.

Can we see how many users deleted the application?

○ No, it's not possible to see how many users deleted the application.

Is the number of users the same as the number of downloads?

○ A user is counted from the moment they open the application for the first time. This means that not every download translates directly into a user. However, we can reasonably assume that the vast majority of people who download the app will open it at least once, and therefore be counted as a user.

Can I see how many times a push notification was opened?

○ Yes, using the Content Insights page you can see analytics on your push notifications. For example, how many times was the push notification opened or to how many users was a push notification delivered to.

Where can I find metadata?

○ Within the CMS, you can navigate to Analytics Insights via the left-hand menu. This section provides access to various types of data from your application, including real-time usage, audience insights, and content performance metrics.